As Managing Director of INFORMATIVE  TECHNOLOGY SYSTEMS LIMITED, I pledge my full commitment to this Quality Policy and will endeavor to entrench this statement throughout all levels in our organization.

It is our policy to understand and meet the requirements of our customers, be they internal or external, and to ‘DO IT RIGHT THE FIRST TIME”, and at   every and all time.  We are committed to consistently satisfying changing customer’s needs with absolute honesty and integrity.

It is our intention to become a world class supplier/ service  and Business solutions provider for Telecommunications projects and equipments, IT Business solutions and consultancy, power systems and fire detections and Suppression systems, fail-safe systems and supply products which conform to customer requirements.

Therefore, this quality policy is vital to the achievement of the following overall objectives:-

• Meeting the requirements of Customer expectations, By using the methodology “PLAN-DO-CHECK-ACT” (PDCA) in all our processes and delivery methodologies and strategies.
• To constantly improve our Quality Management System through INTERNAL AUDITS and REVIEW MEETINGS.
• Reduction of unnecessary wastage and costs. Through CORRECTIVE AND PREVENTATIVE Actions and WARRANTY CLAIM REPORTS.
• Consistently monitoring customer requirements and satisfaction via customer communication processes-SATISFACTION QUESTIONNAIRE, COMPLAINT FORM AND EXTERNAL SALES input.
• Provide TRAINING and continuously determine COMPETENCY levels of personnel performing work affecting the end product Quality.
• Continuously improve INFRASTRUCTURES and procedures in order to consistently increase the quality of our service and our products.
• To recognize and meet our legal responsibilities.

The above objectives are monitored through regular reviews and feedback to ourselves and our management of the effectiveness of the quality management system.